Customer Reviews for Head Of The Bay Antiques
Melinda on 4/30/2018 10:47:08 AM
My boyfriend and I have passed this place many times without stopping in. Yesterday we decided to stop in and look around. Turned out to be an extremely bad experience. We really liked a cabinet the shop had in the front and decided to purchase it. We thought it was small enough to fit in the car but should have really measured it beforehand. My boyfriend went in and paid cash for the furniture since the place doesn’t accept any other form of payment. When we realized the cabinet was not going to fit we put the piece back where we found it and returned inside to talk to the owner. He flat out refused to give us our money back because he stated he already recorded the sale in his books. He said he had no way of knowing if we left and switched the cabinet out with another piece in the 3 minutes we were outside. I stressed that he was fully aware we never left the store premises, but it became pretty clear quickly that he was going to make a sale even if he had to steal from us to do it. When we stated we were going to call the authorities it was only then he offered to buy the item back from us to avoid the police presence. To be a nice guy he was going to buy the item back at less than we just paid him 5 minutes earlier. He stated he needed to charge us a restocking fee for the item we put back ourselves. He then insisted he write up a receipt stating how satisfied with the arrangement we were or we would not have gotten any of our money back. I realize as a business owner you have the right to decide if you will offer a refund, and with the small post card stating “all sales are final” in the front of the counter he legally didn’t have to. It is not like we left and came back 2 days later wanting our money back. The Item never left his store. After I was practically forced to sign this receipt he pulls out a wad of cash from his pocket and hands me the money he had decided to return to us. All of this while trying to tell me how long he’s been in business there, as if that is some sort of justification for his crooked behavior. We will never shop or stop at this place again. It doesn’t cost a dime to be a decent human being, a quality this particular business owner clearly does not possess.
